{"id":931,"date":"2010-02-18T10:27:17","date_gmt":"2010-02-18T15:27:17","guid":{"rendered":"http:\/\/www.wygent.com\/wr\/?page_id=931"},"modified":"2010-03-03T05:45:56","modified_gmt":"2010-03-03T10:45:56","slug":"live-support-faq","status":"publish","type":"page","link":"https:\/\/www.wygent.com\/wr\/live-support-faq","title":{"rendered":"Live Support FAQ"},"content":{"rendered":"<p><span style=\"color: #008000;\"><strong>Q) When are you most likely to be online to answer questions in real time?<\/strong><\/span><br \/>\r\nA) Typically sometime between mid-afternoon and early-evening hours, U.S. Eastern Standard Time.<br \/><br \/>\r\n\r\n<span style=\"color: #008000;\"><strong>Q) How will I know when you are online? <\/strong><\/span><br \/>\r\nA) An icon which clearly states either \"Online\" or \"Offline\" can be found toward the right, just below the <strong>Categories<\/strong> listing in the sidebar.<br \/><br \/>\r\n\r\n<span style=\"color: #008000;\"><strong>Q) Can I send you a quick message when you are offline? <\/strong><\/span><br \/>\r\nA) Yes. Clicking on the icon when it states \"Offline\" will take you to a simple form which you may submit to Mark Wygent for his examination later.<br \/><br \/>\r\n\r\n<span style=\"color: #008000;\"><strong>Q) How do I initiate an online session? <\/strong><\/span><br \/>\r\nA) Simply clicking on the icon when it states \"Online\" will open a dialog voice for real-time communication.<br \/><br \/>\r\n\r\n<span style=\"color: #008000;\"><strong>Q) Where else will I find advice for questions which I may have? <\/strong><\/span><br \/>\r\nA) Don't forget to check out the Tuning Tips(TM) archive section on our website, where you will find most of the usual concerns addressed.<br \/><br \/> \r\n\r\n<span style=\"color: #008000;\"><strong>Q) I seem to be connected, but nothing seems to be happening. <\/strong><\/span><br \/>\r\nA) Your browser should be configured to use Javascript, and to accept popup windows. Or, at least allow your browser to accept popup windows from wygent.com.  <img decoding=\"async\" src=\"http:\/\/www.wygent.com\/wr\/images\/emotes\/smile.png\" alt=\"Smiley\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Q) When are you most likely to be online to answer questions in real time? A) Typically sometime between mid-afternoon and early-evening hours, U.S. Eastern Standard Time. Q) How will I know when you are online? A) An icon which clearly states either &#8220;Online&#8221; or &#8220;Offline&#8221; can be found toward the right, just below the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":24,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-931","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wygent.com\/wr\/wp-json\/wp\/v2\/pages\/931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wygent.com\/wr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wygent.com\/wr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wygent.com\/wr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wygent.com\/wr\/wp-json\/wp\/v2\/comments?post=931"}],"version-history":[{"count":2,"href":"https:\/\/www.wygent.com\/wr\/wp-json\/wp\/v2\/pages\/931\/revisions"}],"predecessor-version":[{"id":1283,"href":"https:\/\/www.wygent.com\/wr\/wp-json\/wp\/v2\/pages\/931\/revisions\/1283"}],"wp:attachment":[{"href":"https:\/\/www.wygent.com\/wr\/wp-json\/wp\/v2\/media?parent=931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}